WHO WE ARE
In a perfect world, your IT system should work seamlessly and invisibly to help propel your business forward. But glitches happen. And systems get outdated. So the next best thing is to have an IT team on hand that you actually enjoy working with.
So take a good look at the people listed here, because we’re the people who will respond to your call for help, whether you’re looking for a new whole-systems approach to your company’s IT, or simply need to reset your password. (Hint: we’re an IT company. So we love email.) And yeah — those are our real email addresses, not some gateway to a generic spam box. Send us a note!
Scott Bernoudy
scott.bernoudy@openapproach.com
CEO & Principal Engineer
Scott’s favorite place to be growing up was undoubtedly outside, working on his family’s farm. When it came time for college, he headed off to the University of Colorado, Boulder, where he studied philosophy and enjoyed exploring the mountains on foot and by bike. He also worked at a bike shop in Boulder, where, in the process of helping the shop computerize its systems, he first discovered his interest in using computers to optimize business operations.
When he moved to Vermont in 1996 with his wife and newborn, he continued gaining insight into the role technology could play to offset business challenges while working as a Systems Administrator at Vermont Federal Bank and Country Home Products. Inspired to help others do the same, Scott launched Open Approach (OA) in 2002. OA’s goal was to support businesses of all types with a business-friendly philosophy—namely, that computers could and should work like the lights, phones and heat: easily and without hassle.
When Scott’s not trying to match his clients with the best-fitting tech solutions possible, he enjoys traveling, hiking, jogging, cross-country skiing and cycling—all of which balance out his love of cooking and eating good food.
Andrew Krois
Client and Technical Operations Manager
Recently moving his family clear across the country to join the Open Approach team, Andrew spent the previous 18 years developing his IT expertise in Cheyenne, Wyoming.
Prior to the big move, Andrew attended the University of Northern Colorado graduating with a bachelor’s degree in Computer Information Systems. With a primary focus on information security, the first 15 years of his career were spent building the IT infrastructure, IT operations, and production data operations for two entrepreneurial healthcare analytics/data warehousing/SaaS startups, all while earning his MBA in Technology Management.
Andrew then went on to become the CIO of a regional credit union, that also happened to be a client of Open Approach. With daily interaction and first-hand experience working with us, he quickly understood the value and true business partnership that Open Approach provides and decided to accept the offer to become part of our team. We are thrilled that he was willing to make the move East.
When Andrew isn’t in the office working or renovating his new home, you’ll find him on the lake or in the mountains hiking or skiing — enjoying the Vermont outdoors.
Scott Burleson
scott.burleson@openapproach.com
Senior Systems Engineer
What drives Scott is an overwhelming appreciation for the results of hard work and commitment. As a native Vermonter, he credits this foundation to growing up on the family farm that included a maple sugaring operation for much of his youth.
With a deep-rooted passion for IT, he jumped directly into this career path upon graduating from UVM with a B.S. in Management Information Systems in 1993. Immediately afterwards, it seemed natural to move onto becoming a Microsoft Certified Systems Engineer at which point his professional career blossomed.
After retiring his position as Sr. Vice President & Director of IT for a Vermont community bank in 2005, Scott transitioned full-time to his entrepreneurial venture as President & Sr. Network Engineer of St. Albans based Rail City Information Systems, Inc. (RCIS) which he had been growing since its inception in 1997. Scott operated RCIS for nearly 23 years before merging his company with Open Approach in early 2018, which provided an opportunity to better serve his clients and build on his career. “This was a bittersweet decision but ultimately the most logical progression for both myself as well as our family based employees. The sadness comes from building something for 20+ years and bringing it to an end but the sweetness is ramping it back up again as part of something greater . . . not only for personal development and growth but also for reasons in knowing how much better we can serve our customers going forward.”
After living and raising his family as a community member of St. Albans for the past 24 years, his home has gradually downsized to include his wife, Connie and dog, Otis. “My wife and sons would equally agree that my career is my passion and my passion is my career, but I do love traveling, cooking, and I can be found golfing from time to time but ultimately relaxing whenever I have a moment!”
Steven Charbonneau
steven.charbonneau@openapproach.com
Senior Systems Engineer
Prior to joining Open Approach in 2006, Steve ran his own consulting business, giving him a solid foundation in systems and network administration that he’s been able to build upon considerably in the past decade. “I was excited to finally be able to take the skills I had been developing over the years, and apply them in larger-scale environments where I was making a real difference,” Steve says.
A Computer Science student from SUNY Potsdam, Steve focuses primarily on network and systems infrastructure design, implementation, and support—but don’t be surprised if he’s on the other end of the line when you call in for help resetting your password, either. Steve believes that learning is an ongoing process that is absolutely vital to remaining relevant in the world of IT. “Not a day goes by that I don’t learn a new concept, have my ideas challenged, or spend an inordinate amount of time troubleshooting a complex problem,” he says. “And for that, I am grateful.” Steve enjoys running, hiking, and camping in the Green Mountains. A native of Colchester, he currently resides in Burlington with his two cats, Norma and Iso.
Andrew Korb
Systems Administrator
A long-time computer aficionado, Andrew has been tinkering with computer hardware and operating systems for as long as he can remember—or at least back to the days of Windows 95 and sub-gigabyte mechanical hard drives. Fascinated by the software and applications that seemed to tie everything together, Andrew became intrigued by programming, and eventually entered Champlain College with an initial focus on software engineering, before finding a deeper interest in business and management information systems.
Well-versed in Windows desktop and server environments, as well as automation and a wide variety of firewall and networking configurations, Andrew deftly handles any problem that comes his way. Outside of the office, he enjoys hiking and biking (sometimes both when he’s got a flat tire), and enthusiastically participates in Burlington’s adult kickball league during the summer months.
Chris Carter
Systems Engineer
A native of suburban Boston, Massachusetts, Chris brings over twelve years of professional experience working in Information Technology – and many more years of experience tinkering at home, starting in the late 1980s. Chris came to Vermont to attend Champlain College, from where he graduated in 2006 with a bachelor’s degree in Computer Information Systems.
After a year working first tier support with a software company, Chris went on to work at an international development firm as a project implementation specialist. His primary role was to help establish network infrastructure in challenging environments in developing countries such as Haiti, Afghanistan, Iraq, and many more. Seeking a calmer work environment, he transitioned into the IT service provider market in Vermont, eventually landing at Open Approach. Based on Chris’s wide breadth of knowledge and experience, he brings an extensive skillset to the team.
Chris lives in Saint Albans with his wife, dog, and cat. Outside of technology, he likes golf, cooking, traveling and playing drums.
Devon Klooster
devon.klooster@openapproach.com
Project Manager
A degree in Biology and Psychology doesn’t usually give way to a career in IT, but an innate passion for technology certainly can. Devon’s work with Open Approach is a culmination of years spent in the classroom focusing on one field of study, juxtaposed with his natural curiosity about technology outside of it. Devon attended Cornell University, where he quickly realized he was enjoying his work-study at the on-campus technology retailer as much as (and sometimes more than) attending classes in the lecture hall.
In his work at Open Approach since 2014, Devon has used his love of learning to become the “utility man” for the company. Whether it’s front-line help desk support, assembling quotes for system builds, writing both technical and client-facing documentation, or digging into advanced-systems administration and project work, Devon recognizes that the cliché line about “learning something new every day” is truer than ever. Outside the office, Devon attends far too many concerts, snowboards and waterskis, and brews his own beer—which he encourages brave testers to drink only at their own risk.
Dev Taylor
Support Engineer
Joining up in late 2016, Dev is an integral part of OA’s support team. Dev has travelled to and lived in more places than they can count. They only began to settle down after coming to Vermont, falling in love the state’s beauty and deciding to stick around. With few other things staying consistent while growing up, one thing that never changed was Dev’s interest in computers and drive to pursue a career in IT.
Dev graduated from Burlington’s Champlain College in 2015 with a B.S. in Computer Information Technology, specializing in Computer Science. With an extensive background in customer service, Dev is on the front lines of OA’s Help Desk Support, eagerly assisting clients through their IT questions and troubles.
In addition to the office life, Dev is also a passionate musician, spending much of their free time engaged in music: writing, playing in bands, going to shows, and jamming with friends. They also enjoy travelling, getting better at cooking, PC gaming, and the occasional local beer.
Jennifer Nault
jennifer.nault@openapproach.com
Account Manager
Recently joining Open Approach in 2016, Jennifer adds another opportunity for us to connect with our clients, supporting our vision of being in direct service to each of our customers. She firmly believes exceptional customer service is the most important element when operating a successful business. Her goal is that we consistently meet if not exceed our customer’s expectations.
Graduating from UVM with a Business degree and accumulating over twenty-years of experience, her task is to help us grow our client base without losing the unique, personal service we are currently able to provide. Service is at the center of our company values and one which Jennifer has built her career upon. Jennifer thrives on creating community and when she isn’t working with us, you’ll find her spending time with her family, active outside, or volunteering.
Scott Sanderson
scott.sanderson@openapproach.com
Account Manager
Scott joined Open Approach in November of 2019. As a longtime computer aficionado with extensive account support experience, Scott adamantly believes in the Open Approach vision that customer relationships are the most valuable asset in any business. His goals are not only to make sure we are providing the best solutions possible, but to also become a trusted advisor by understanding each client’s business at a personal level. Scott loves breaking down large goals and multiyear IT strategies into discrete, actionable steps which are easily communicated.
Scott graduated from the University of Vermont with a degree in Mechanical/Manufacturing Engineering. He has accumulated over 20 years of team, project, process improvement, and account management experience across the manufacturing, operations, and software development arenas. Scott is excited to apply this diverse background to ensure each client is successful and well supported. Outside of work, you will usually find Scott spending time with his two sons, transporting them to sporting/school events, jogging, or pampering his two cats.
Joe Putnam
Systems Administrator
A strong work ethic, dedication to family and friends and an active lifestyle are just a few things that describe Joe and his Vermont values. Born and raised in St. Albans, he now has the pleasure of raising his own family in his home town. This is an incredible fortune Joe never takes for granted!
Joe started his professional career not in the technology world, but in a small local family owned machine shop where he worked for 12 years. This was the start of the foundational work ethic he is known for today. After moving on to Rail City Information Systems, Inc. (RCIS) back in 2000, Joe began developing his technical skills over the next 18 years. Whether it was installing voice/data/fiber cables, implementing telecommunications systems, or the day-to-day Systems Administration work, his breadth of knowledge has been ever-increasing over the years.
Open Approach (OA) welcomed Joe to their team in January 2018, following the merger with RCIS. Joe has been able to carry this diverse level of experience over to his new position and provide OA’s client base with greater access to these varied services, all with a flair for friendly and efficient field work. Joe’s current expertise is in supporting client telecommunication systems such as Avaya Partner and IP Office. Often referred to as a “road warrior”, Joe isn’t afraid to head onsite when an issue requires some feet on the ground.
In his spare time, Joe enjoys outdoor activities of all kinds, cribbage, cooking for his family, traveling with family and friends, and spending time with his wife Amy, son Zachary and daughter Emma. The family also enjoys their beautiful black lab, Pepper.
Kyle Ledoux
Help Desk Technician
A recent addition to the Open Approach team, Kyle has brought his experience in working hands on with clients and his interest in IT to the OA Helpdesk Team. He worked for many years in special education, building his dedication to his clients, while also reinforcing the importance of empathy while problem solving difficult situations with them. While working in schools in the Boston area and earning his Master’s in Education, Kyle was also building a side business, helping clients with computer problems. He recently decided to take the skills that he developed as a special educator and use them to pursue his passions in the field of IT full time. In addition to providing friendly font line support at Open Approach, Kyle is currently studying Software Development with Champlain College to further his depth of knowledge in this realm.
Outside of work Kyle likes to keep busy -when he isn’t studying or working on side projects you can probably find him outside somewhere. He enjoys snowboarding when it’s cold, mountain biking when it’s hot, and hiking regardless of the weather.. Kyle also enjoys playing drums, writing, and staying up late reading. Ask him about his current suggested reads!
David Atkinson
david.atkinson@openapproach.com
Help Desk Technician
A recent addition to OA, David is bringing enthusiasm and a propensity for learning to the team. Growing up in a small town in Maine, David found ways to fight the boredom by going outside and exploring the wilderness. This love for the outdoors led him to Vermont, which reminded him of home but with a more robust community.
David graduated Champlain College with a Bachelor’s in Computer
Information Technology. A college internship in Corporate IT provided valuable real-world experience, but ultimately proved too suffocating without much room for personal growth. He began to explore alternative ways to participate in the field of information systems, which led him to Open Approach.
Currently at the “Front Lines” answering phones and help desk emails, David hopes to become the friendly “real-person” side of Open Approach that those corporate IT folks can only dream of cultivating.
When he’s not keeping himself busy with the developing world of IT, David nurtures a passion for music and arts. Ever since his days back in rural Maine, the usual method for keeping himself entertained was either tinkering with computers, listening to music, or drawing. Not much has changed on that front – only bigger collections of discarded computer parts, vinyls, and random scribbles.
Josh Suprenant
josh.suprenant@openapproach.com
Support Technician
Coming to us very recently from Denver, CO, Josh is a seasoned IT support professional who brings years of experience in troubleshooting, user support and media design. Josh grew up in small town West Virginia, where his interest in computers was first sparked while troubleshooting a local-area-network he set up to play video games with his friends. This interest served him well as he pursued a degree in communications, where he founded a lifelong interest in photography, videography and writing.
Josh started his IT career in various posts around the Washington DC metro area, but a move west to Colorado and a transition to a tech role at a small independent school led him to discover his passion for technology support that meets the user at their comfort level, novice or expert alike. A decade in big cities led Josh and his wife to flee back east in search of peace, quiet and maybe a little maple syrup, eventually landing in Burlington as the newest member of Open Approach’s help desk.
Moose
The youngest member of the OA team, Moose is a friendly, energetic young pup that’s always happy to help with… well, we’re not quite sure what he does here, but he’s here all the same.
Naomi
The most fashionable member of the OA team, Naomi is a friendly, patient and quiet addition to the office who brings a smile to all encounters.
