Helpdesk Support By Open Approach

The Open Approach Desktop Platform

End-users are human. Shouldn’t their IT support be human too?

Your employees’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable support for your users and Proactive Desktop Remote Management and Maintenance for your workstations.

Remote monitoring, maintenance, reporting, and cost-effective support.

Here’s how it works: We set you up with a desktop/laptop agent that runs on Open Approach’s technology platform. We equip it with all the bells and whistles you need to conduct daily preventative maintenance on your system and set you up with a comprehensive Anti-Virus package. Then, we make all of that work as seamlessly as possible from our offices in Vermont. Additionally, we offer unlimited phone and remote support at a flat rate, which means your staff can bug our staff anytime they have an IT question — without worrying about costly add-on fees or waiting for approval from some higher-up at your organization.

But don’t worry: we still track all of that for you. With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through our Help Desk. We track serial numbers, license expiration, warranties, vendor information, detailed service responses, and much more, letting you keep track of everything we’re doing behind the scenes to keep your business running. The platform also comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

“No IT question is too small for the Open Approach Help Desk.”

With Open Approach Desktop & User Care, your end-users can get the help they need without having to worry about costing your company extra money. Whether they need to change a password or have a more complex problem, our Desktop and User Care program is set up to empower your employees to get help for IT problems quickly and efficiently, letting them get back to their work with less disruption. The Open Approach IT Support Helpdesk is staffed with experienced technicians with years of desktop and server support experience — and we’re friendly, too. Reach out and say hello!

Unlimited On-Site Support

Unlimited On-Site Support is exactly as it sounds — when an issue cannot be resolved remotely, a technician will arrive on-site with the tools and resources to fix it. This would be the case for hardware issues, issues involving a lack of connectivity to the network or Internet, and anything else that requires a physical set of trained hands-on sites. This ensures that we only go on-site when it is necessary, keeping our costs to you low. This allows us to provide the best Vermont IT services.