HOW WE WORK
When you contact Open Approach, you can expect to interact with a real, live person. (Imagine that!) You don’t have to push a bunch of buttons, navigate a clunky menu system, or get in some interminable queue just to get help with your IT needs. We know how frustrating that can be, because we’ve been there too. Because of how we work, we’re able to help out quickly and get you back up and running in no time.
The way we do that is simple: we put people first. We keep our client list small and cozy — just big enough to keep things interesting, but not so big that we lose touch with what matters: helping you use technology to run a better business. You can expect to interact with the same group of techs every time you need help, because we get it: No one wants to lose time explaining who they are when they need IT help in a hurry.
And we don’t believe in tiered customer service, either. You’ll talk to the same team whether your company is big or little, or whether your hair is on fire or you just need your nails done. We’re here for you around the clock (but let’s work together to avoid that midnight emergency). See WHO WE ARE to find out the names and faces that you’ll be working with.