Help Desk Support
Easily Accessible Professional Support
When you pick up the phone to call Open Approach or shoot them an email, chances are you’re going to get the helpdesk. Based on past experience with other companies, many people may think this is a bad thing. Their expectation is getting an incompetent, hard to understand tech, and trying to escalate their problem as quickly as possible so that they can hopefully get someone knowledgeable to help them out. Several conversations and a while later, their issue *may* be fixed, or they give up.
At Open Approach, that couldn’t be further from the truth. Our techs work side by side with engineers and systems administrators, to ensure that they’re knowledgeable and can solve just about anything you can throw at them. Because of this close-knit dynamic that Open Approach has perfected, when you get their “front line”, it’s often the last line you’ll need. Their techs are friendly, quick on their feet, and most importantly, effective. In the off-chance they need to pull in someone more technical help, they’re able to do so quickly and easily. You won’t have to re-explain your problem or talk to someone new, just wait patiently while they dig in behind the scenes. The next time you hear from them (usually just a minute or two later), your problem should be fixed!
Sound too good to be true? Call into our support line and find out for yourself!
802-242-4050 (Option 1 for Support)