RCIS Clients – Welcome!
Rail City Information Systems has moved!
If you’ve landed on this page looking for Scott, Dale, or Joe from Rail City Information Systems, you’re in the right place. It just looks a little different around here.
As of January 1, 2018, RCIS joined forces with Open Approach (that’s us!), a full-service IT company based in Burlington, Vermont. Scott, Dale, and Joe are still very much part of the team, so if you’re looking for them—don’t worry. They’re willing and able to solve your IT needs from their new location here in Burlington, and you can still reach them via their old email addresses and phone numbers (that’s the beauty of technology!).
If you’re a current or former client of RCIS, you’ll also receive a packet of information in the mail with more information soon—but until then, please feel free to poke around the Open Approach website to get a feel for who we are.
We look forward to getting to know you better in 2018!
Frequently Asked Questions
-Who and how do I contact Open Approach now that the merger is complete? Please feel free, for the time-being, to contact us as you always have. In time, we’ll simplify contact information so that you won’t have to remember a bunch of addresses and numbers.
-Can I expect the same level of service we have been accustomed to over the years? YES! And we hope it will be even better now, as together we make a stronger team with a broad array of skills and knowledge.
-Are there additional services and products available to me now? YES and YES! We merged because both companies had complementary strengths and together we cover a lot of ground. For you, as an RCIS customer, you can expect a faster, more proactive team that is deeply involved in overseeing your IT — something we call “Managed Services.”
-We are currently working with RCIS on a project — how will this change affect that? Don’t worry — your project will complete just as expected. Maybe even faster as together we have more resources to put behind you!
-Will bills and correspondence still be coming from RCIS? No, they won’t. From here on, all bills and correspondence will come from Open Approach. Any remittance to us should go to our main mailing address: Open Approach, Inc., P.O. Box 272, Bristol, Vermont 05443.
Have a question not answered here? Please reach out to us with an email (firstname.lastname@example.org) or call 802-242-4050.