When I was growing up, my parents would have my sisters and me mark notches on one of our bathroom walls to signal our height, along with noting the date, our age, and weight. Every 3-6 months, and especially on birthdays, we’d update it with another notch. Years later, I am now able to look back on that door frame when I return to my parents, and aside from some middle school chubbiness that is obvious when looking at these statistics, it’s a great reminder as to where I started, where I am now, and how much I’ve grown along the way.
If Open Approach had marked notches on a metaphorical bathroom wall over the years, they would start back in 2002 when Scott birthed the company as a single employee moonlighting a few carefully chosen contacts. Since that time, Open Approach (OA) has grown immensely in many ways. Employees have increased ten-fold, and managed clients are now in the dozens. OA’s technical expertise continues to expand, and as a result so does their service offering. During this time, Scott and Open Approach have been able to stick to their core values that the company was built around – keeping client’s best interests at heart, and creating genuine relationships full of trust and confidence.
As a 4-year employee of Open Approach, I was able to climb on board when the company was already considerably sized back in 2014, but growth was slow, calculated, and not always a main priority. During my time here, I have watched the company grow around me, and have been fortunate enough to grow with it. I started off as a less-than-helpful help desk employee, with little knowledge but lots of curiosity. Serving as front line support for the many different OA clients was great exposure to lots of different technology. I learned a lot very quickly, and began to wear many different hats, which is one of the things I have come to love about working for a small company. I’d be answering phones for password resets in the morning, writing technical and client facing documentation by lunch, and then imaging desktops for a workstation roll out in the afternoon.
As my help desk role slowly evolved into that of a desktop support engineer, I began working on advanced level troubleshooting and some project work. Then, Scott started to take me under his sales/administrator wing which transitioned to doing some systems build outs, quoting products and projects to clients, and then managing those projects from a top level to help ensure they were completed.
The most exciting changes have been as of late, when Open Approach purchased another local technology company, Rail City Information Systems, Inc. (RCIS) in January 2018. This purchase effectively doubled the company’s size overnight in terms of employees, current customers and the potential for new clients. This growth spurt served as a milestone in the long list of bathroom wall notches, mostly because it forced a lot of scaling and changes in a way that OA had never been challenged before. For the first time in it’s history, Open Approach was truly feeling growing pains and we needed to figure out how to overcome them without impacting the level of service we can provide our customers. This has been a concerted effort, where we have developed a set of standards and procedures from start to finish. It’s a rewarding feeling to be in the middle of all these policy changes that will dictate how the company is run for years down the line.
Any Open Approach employee will tell you that their time here has been interesting and void of stagnation, and I have thoroughly enjoyed my ever-evolving role. At this point it’s hard to say how it will continue to change in the future, but I certainly look forward to finding out.
If you are considering working with an IT Service provider like Open Approach, give us a call. We’d love to learn more about your company and how we can help you reach the goals of growing your own business.